Welcome to CoreConnect360. These Terms of Service (“Terms”) govern your access to and use of the CoreConnect360 website, software platform, WhatsApp Business API services, automation tools, integrations, dashboards, and related services (collectively, the “Services”).
By registering for, accessing, or using the Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.
CoreConnect360 provides business communication and automation solutions designed to help businesses use WhatsApp for customer communication, marketing, sales, support, notifications, automation, CRM integration, analytics, and related business workflows.
Our platform may include features such as:
The availability of specific features may depend on your plan, technical configuration, third-party services, and applicable platform policies.
You must have the legal capacity and authority to enter into these Terms.
If you use CoreConnect360 on behalf of a company, organisation, or other entity, you confirm that you have authority to bind that entity to these Terms.
You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
Certain Services may require you to create an account or submit business information.
You agree to provide accurate, complete, and current information and to keep that information updated.
You are responsible for:
CoreConnect360 may suspend or restrict an account where there is suspected misuse, fraud, security risk, policy violation, or unlawful activity.
CoreConnect360 may rely on WhatsApp, Meta, telecommunications providers, cloud infrastructure providers, payment services, CRM platforms, and other third-party services to deliver certain functionality.
Your use of WhatsApp-related services is also subject to the applicable terms, policies, guidelines, and requirements of Meta/WhatsApp.
You agree not to use CoreConnect360 to:
CoreConnect360 does not control third-party platforms and cannot guarantee uninterrupted availability of third-party services.
Changes, restrictions, outages, suspensions, or policy decisions by WhatsApp, Meta, or another third party may affect the availability or functionality of the Services.
You agree to use CoreConnect360 only for lawful and legitimate business purposes.
You must not use the Services to:
CoreConnect360 may investigate suspected violations and may suspend, restrict, or terminate access where reasonably necessary.
You retain ownership of the business information, customer information, messages, files, media, and other content that you submit or transmit through the Services (“Customer Content”).
You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to collect, process, upload, and communicate Customer Content through the platform..
You authorise CoreConnect360 to process Customer Content as reasonably necessary to:
CoreConnect360's handling of personal information is also governed by its Privacy Policy.
You are responsible for the messages, templates, offers, notifications, campaigns, chatbot content, and other communications sent through your account.
You must ensure that your communications:
CoreConnect360 is not responsible for legal or regulatory violations caused by communications created or sent by your organisation.
Where AI-powered functionality is available, AI-generated responses may not always be accurate, complete, or appropriate for every situation.
You are responsible for reviewing and configuring AI-powered functionality appropriately for your business use case.
AI features should not be relied upon as a substitute for professional legal, medical, financial, regulatory, or other specialist advice.
You should implement appropriate human review where the nature of your business requires it.
CoreConnect360 may provide integrations with CRM systems, websites, applications, databases, payment services, and other third-party platforms.
You are responsible for ensuring that:
CoreConnect360 is not responsible for failures caused by third-party APIs, integrations, system changes, or service interruptions outside its reasonable control.
Certain CoreConnect360 Services may require payment of subscription, setup, usage, messaging, integration, or other fees.
Applicable pricing will be communicated through the relevant order, plan, quotation, invoice, or agreement.
Unless otherwise stated:
CoreConnect360 reserves the right to change pricing with reasonable notice, subject to any separate written agreement.
Refund eligibility depends on the applicable plan, order, quotation, or commercial agreement.
Unless otherwise agreed in writing, fees already paid for completed services, setup, usage, third-party charges, or consumed messaging services may not be refundable.
You may request cancellation according to the applicable subscription or service terms.
Cancellation does not automatically eliminate outstanding payment obligations incurred before the effective cancellation date.
The CoreConnect360 platform, including its software, user interface, branding, logos, design, documentation, features, code, and underlying technology, is owned by or licensed to CoreConnect360 and is protected by applicable intellectual property laws.
These Terms do not transfer ownership of CoreConnect360 intellectual property to you.
You receive only the limited right to access and use the Services during the applicable subscription or service period.
You must not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works from the Services except where expressly permitted by law or in writing by CoreConnect360.
Each party may receive confidential business, technical, financial, or operational information from the other.
Both parties agree to use reasonable care to protect confidential information and use it only for legitimate business purposes connected with the Services.
Confidentiality obligations do not apply to information that:
CoreConnect360 aims to provide reliable and continuous Services but does not guarantee that the platform will always be:
Planned maintenance, updates, security measures, technical issues, internet failures, third-party outages, and circumstances outside reasonable control may temporarily affect availability.
CoreConnect360 takes reasonable measures to protect its platform and the information processed through it.
However, no online system can be guaranteed to be completely secure.
You are responsible for maintaining secure credentials, configuring your account appropriately, controlling user access, and protecting devices and systems used to access the Services.
CoreConnect360 may suspend or terminate access where:
Where reasonably possible, CoreConnect360 may provide notice and an opportunity to remedy a breach.
Upon termination, your right to access the applicable Services will end, subject to any contractual provisions concerning data retention, export, or termination assistance.
The Services are provided on an “as available” and “as is” basis to the extent permitted by law.
CoreConnect360 does not guarantee that use of the Services will:
Business results depend on many factors, including marketing strategy, customer demand, messaging quality, industry conditions, product quality, pricing, compliance, and implementation.
To the maximum extent permitted by applicable law, CoreConnect360 will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business opportunities, revenue, data, or goodwill arising from or related to the use of the Services.
Where legally permitted, CoreConnect360's total liability relating to the Services will be limited to the amount paid by the customer to CoreConnect360 for the relevant Services during the applicable period preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless CoreConnect360 and its officers, employees, contractors, and partners from claims, losses, liabilities, costs, and expenses arising from:
CoreConnect360 may update these Terms from time to time to reflect changes to the Services, business practices, legal requirements, or technology.
Updated Terms will be posted on this website with a revised “Last Updated” date.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
These Terms will be governed by the applicable laws of India, without regard to conflict-of-law principles.
Any disputes arising from or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts of Noida/India, unless otherwise required by applicable law or agreed in writing.
For questions about these Terms of Service, account issues, billing, or the Services, please contact:
CORECONNECT360
Website: https://coreconnect360.com/
Email: info@coreconnect360.com
Phone: +91 99102 40837
Address: Golden-I, Office No. C-203, Block-C, Plot No.-11, Sector- Techzone IV, Greater Noida West (UP) 201318