Privacy Policy

At CoreConnect360, we respect your privacy and are committed to protecting the personal information you provide when you use our website, WhatsApp Business API platform, software, automation tools, integrations, and related services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you.

This Privacy Policy applies to information collected through:

• CoreConnect360 website
• CoreConnect360 software and platform
• WhatsApp Business API services
• Contact and enquiry forms
• Demo and sales requests
• Customer support interactions
• AI chatbot and automation features
• CRM and third-party integrations
• Other services that link to this Privacy Policy

By using our services, you acknowledge that your information may be processed as described in this Policy.

The information we collect depends on how you interact with CoreConnect360.

Information You Provide

You may provide information such as:

• Full name
• Business/company name
• Email address
• Phone number
• Country or business location
• Job title
• Account information
• Enquiry details
• Support requests
• Information submitted when requesting a demo
• Billing and transaction details
• Other information you voluntarily provide

Business and Customer Data

When you use CoreConnect360, you may choose to connect or upload business information, customer information, product information, contact records, messages, templates, or other data.

Where applicable, this information may be processed to provide the Services on your behalf.

Technical Information

When you access our website or platform, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• General location information
• Pages or features accessed
• Referring URLs
• Date and time of access
• Usage and performance information

We may use collected information to:

Provide Our Services

To create accounts, provide platform functionality, process requests, support WhatsApp communication, and operate connected services.

Respond to Enquiries

To respond to contact requests, demo requests, sales enquiries, and customer support requests.

Improve the Platform

To understand how users interact with CoreConnect360 and improve features, usability, reliability, and performance.

Enable Automation

To run workflows, notifications, customer journeys, chatbot interactions, and other features configured by you.

Manage Accounts and Billing

To process subscriptions, invoices, payments, account administration, and related communications.

Maintain Security

To detect fraud, abuse, unauthorised access, malicious activity, and other security risks.

Communicate With You

To send service announcements, technical notifications, account-related messages, and, where permitted, marketing communications.

Meet Legal Obligations

To comply with applicable laws, regulations, court orders, legal processes, or legitimate governmental requests.

CoreConnect360 provides WhatsApp Business API-related functionality. Depending on the services you use, information may be processed through WhatsApp and related Meta services.

This may include:

• Phone numbers
• Customer names
• Messages
• Message templates
• Delivery information
• Conversation data
• Customer interactions
• Business notifications

Your use of WhatsApp services may also be governed by applicable Meta/WhatsApp terms and policies.

CoreConnect360 does not control WhatsApp or Meta's independent processing activities. Users should review the relevant third-party privacy documentation where applicable.

CoreConnect360 may provide AI-powered chatbot or automation functionality.

Information provided through these features may be processed to:

• Generate responses
• Understand customer requests
• Categorise enquiries
• Qualify leads
• Trigger workflows
• Improve customer communication

AI-generated responses can contain errors or incomplete information. Businesses using AI features remain responsible for appropriate configuration, review, and use of those features.

Do not submit highly sensitive information to an AI feature unless the relevant service is specifically designed and authorised to process it.

We do not sell personal information simply because you use our website or platform.

We may share information with selected service providers and third parties where necessary to operate the Services.

These may include:

• Cloud hosting providers
• WhatsApp/Meta services
• Payment processors
• CRM providers
• Analytics providers
• Security providers
• Email and communication providers
• Integration partners
• Professional advisers
• Legal or regulatory authorities where required

Where third parties process information on our behalf, we seek to use appropriate contractual and security measures based on the nature of the service.

If you use CoreConnect360 to manage your own customers, contacts, messages, leads, or business records, your organisation may be responsible for determining:

• What data is collected
• Why it is collected
• Whether consent or another lawful basis is required
• How long it should be retained
• How customers can exercise their privacy rights

In these circumstances, CoreConnect360 may process information on behalf of the customer according to the customer's instructions and applicable agreements.

CoreConnect360 may use cookies and similar technologies to help operate, secure, analyse, and improve the website.

Cookies may be used for purposes such as:

• Website functionality
• Session management
• Security
• Analytics
• Performance measurement
• User preferences
• Marketing, where applicable and permitted

You may be able to manage certain cookie preferences through your browser or available cookie controls.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the service, security measures may include:

• Access controls
• Authentication
• Encryption where appropriate
• Monitoring and logging
• Secure infrastructure
• Backup and recovery controls
• Administrative safeguards

However, no internet-based system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials, devices, integrations, and access permissions.

We retain information for as long as necessary to:

• Provide the requested Services
• Maintain business and customer records
• Meet contractual requirements
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Where information is no longer required, it may be deleted, anonymised, or securely archived in accordance with applicable requirements.

Depending on the service providers and infrastructure used, information may be processed or stored in countries outside your country of residence.

Where applicable, we aim to use appropriate safeguards and contractual mechanisms for international transfers in accordance with applicable data protection requirements.

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise applicable rights, contact us using the details below.

We may need to verify your identity before fulfilling a request.

Where permitted by law, CoreConnect360 may send marketing communications about products, features, offers, or updates.

You may unsubscribe from promotional communications by using the available unsubscribe option or contacting us.

Service-related communications, such as security notifications, account notices, technical updates, or billing information, may still be sent when necessary.

Our website and platform may contain links to external websites, integrations, or third-party services.

Those services operate under their own privacy policies.

CoreConnect360 is not responsible for the privacy practices, content, or security of third-party websites or services that it does not control.

CoreConnect360 is intended for businesses and professional users and is not directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect:

• Changes in our Services
• New technologies
• Legal or regulatory requirements
• Changes in business practices
• Security improvements

The updated version will be published on this page with a revised Last Updated date.